When Things Go Wrong Voices of Patients and Families
Click on above image for a film preview.
When Things Go Wrong: Voices of Patients and Families [DVD] Cambridge, MA: CRICO/RMF, 2006. This frank and moving film features eight patients and their families sharing the impacts of medical error on their lives. Their searing insights offer ideas for improving the healthcare system and patient/provider communication. The patient’s perspective, in this unique format, is a rare and compelling gift. This educational DVD package includes the feature film (26 minutes) created by Tom Delbanco, MD and Tom Augello, CRICO/RMF; six theme-based vignettes; five patient narratives; A Guide for Learners and Facilitators; and an annotated bibliography. Dr. Delbanco is the Koplow–Tullis Professor of General Medicine and Primary Care at Harvard Medical School and a physician in the Division of General Medicine and Primary Care at Beth Israel Deaconess Medical Center.
Developed for When Thing Go Wrong, this bibliography focuses on the issues around medical errors and adverse events. The selected articles and books are valuable tools in understanding the importance of disclosure, apology, communication, and trust, as well as the patient's feelings of isolation, anger, and frustration after a medical error occurs. View annotated bibliography [pdf]
“On behalf of the Board of Directors and Executive Staff of the 40th Annual WorldFest-Houston International Film & Video Festival...Our sincere congratulations! Out of more than 4,500 international category entries in the 10 major Remi Award Competitions, you are a Remi Winner!”
“I can’t think of a more powerful and effective tool for bringing patients and families ‘into the room’ than showing this film.” - Jim Conway, Sr. Vice President at the Institute for Healthcare Improvement [IHI], Former Executive Vice President and Chief Operating Officer of Dana Farber Cancer Institute.
“Every medical student should see this film at some point in her or his education. Gaining insight into what patients and their loved ones experience when the unexpected happens is a critical first step, both for bringing us closer to our patients and improving the quality of their care.” - Joseph B. Martin, PhD, MD, Dean, Harvard Medical School
When Things Go Wrong: Voices of Patients and Families [DVD package] ISBN-10: 0-9791368-0-6, ISBN-13: 978-0-9791368-0-1 This educational DVD package includes the feature film (26 minutes), six theme-based vignettes, five patient narratives, A Guide for Learners and Facilitators, and an annotated bibliography.
The When Things Go Wrong DVD package is available to all members of the Harvard medical community, including all clinical and administrative staff, free of charge. Members who wish to receive a copy, should contact CRICO/RMF, via Carolyn Jones: cjones@rmf.harvard.edu, 617.495.5100, ext. 1250. In addition, copies of the DVD have been distributed to the risk manager at each institution to share with staff.
