Main Numbers
Telephone: 617.495.5100
Toll-Free: 877.RMF.CRICO (1.877.763.2742)
Fax: 617.495.9711
Address: 101 Main Street, Cambridge, Massachusetts 02142
E-mail: Use our on-line Customer Service
form, or use individual emails below.
Claims Customer Service
Mark Horgan
Vice President of Claims
Tel. 617.495.5100 ext. 1287
mhorgan@rmf.harvard.edu
Claims History/License Renewal/
Reporting Requirements
Siobhan Ohmart
Tel. 617.495.5100 ext. 1350
cricoclaimshistory@rmf.harvard.edu
CRICO/RMF Member Services Division
Garrett Parker
Tel. 617.495.5100 ext. 1551
gparker@rmf.harvard.edu
Educational Programs
Robert Hanscom
Vice President of Loss Prevention and Patient Safety
Tel. 617.495.5100 x1293 (assistant)
rhanscom@rmf.harvard.edu
Ann Louise Puopolo
Director of Loss Prevention and Patient Safety
Tel. 617.495.5100 ext. 1552
apuopolo@rmf.harvard.edu
Human Resources
Rocco Maturo
Director of Human Resources
Tel. 617.495.5100 ext. 1246
rmaturo@rmf.harvard.edu
(details of job opportunities
at CRICO/RMF)
Media Contact
Missy Padoll
Manager of Marketing Programs
Tel. 617.495.5100 ext. 1311
mpadoll@rmf.harvard.edu
Patient Safety/Loss Prevention Services
(and requests for data)
Ann Louise Puopolo
Director of Loss Prevention and Patient Safety
Tel. 617.495.5100 ext. 1552
apuopolo@rmf.harvard.edu
Publication Subscriptions (for CRICO insureds)
Carolyn Jones
Tel. 877.763.2742 (toll free) ext. 1250
cjones@rmf.harvard.edu
Publication Subscriptions (for non-CRICO insureds)
Alison O'Brien
Tel. 877.763.2742 (toll free) ext. 1299
aobrien@rmfstrategies.com
RMF Strategies (Services for non-Harvard affiliates)
Robert Hanscom
Vice President of RMF Strategies
Tel. 877.763.2742 (toll free) ext. 1299 (assistant)
rhanscom@rmf.harvard.edu
Heather Riah
Senior Director of RMF Strategies
Tel. 877.763.2742 (toll free) ext. 1279
hriah@rmfstrategies.com
Website address: www.rmfstrategies.com
Underwriting/Insurance/Enrollment
Alison Jones
Underwriting Manager
Tel. 617.495.5100 ext. 1273
ajones@rmf.harvard.edu
Website Feedback/Technical Assistance
Wallinda Hutson
Tel. 617.495.5100 ext. 1307
webteam@rmf.harvard.edu
Website address: www.rmf.harvard.edu
