Main Numbers

Telephone: 617.495.5100
Toll-Free: 877.RMF.CRICO  (1.877.763.2742)
Fax: 617.495.9711
Address: 101 Main Street, Cambridge, Massachusetts 02142
E-mail: Use our on-line Customer Service form, or use individual emails below.

Claims Customer Service

Mark Horgan

Vice President of Claims
Tel. 617.495.5100 ext. 1287
mhorgan@rmf.harvard.edu

Claims History/License Renewal/
Reporting Requirements

Siobhan Ohmart

Tel. 617.495.5100 ext. 1350
cricoclaimshistory@rmf.harvard.edu

CRICO/RMF Member Services Division

Garrett Parker

Tel. 617.495.5100 ext. 1551
gparker@rmf.harvard.edu

Educational Programs

Robert Hanscom

Vice President of Loss Prevention and Patient Safety
Tel. 617.495.5100 x1293 (assistant)
rhanscom@rmf.harvard.edu

Ann Louise Puopolo

Director of Loss Prevention and Patient Safety
Tel. 617.495.5100 ext. 1552
apuopolo@rmf.harvard.edu

Human Resources

Rocco Maturo

Director of Human Resources
Tel. 617.495.5100 ext. 1246
rmaturo@rmf.harvard.edu

(details of job opportunities at CRICO/RMF)

Media Contact

Missy Padoll

Manager of Marketing Programs
Tel. 617.495.5100 ext. 1311
mpadoll@rmf.harvard.edu

Patient Safety/Loss Prevention Services
(and requests for data)

Ann Louise Puopolo

Director of Loss Prevention and Patient Safety
Tel. 617.495.5100 ext. 1552
apuopolo@rmf.harvard.edu

Publication Subscriptions (for CRICO insureds)

Carolyn Jones

Tel. 877.763.2742 (toll free) ext. 1250
cjones@rmf.harvard.edu

Publication Subscriptions (for non-CRICO insureds)

Alison O'Brien

Tel. 877.763.2742 (toll free) ext. 1299
aobrien@rmfstrategies.com

RMF Strategies (Services for non-Harvard affiliates)

Robert Hanscom

Vice President of RMF Strategies
Tel. 877.763.2742 (toll free) ext. 1299 (assistant)
rhanscom@rmf.harvard.edu

Heather Riah

Senior Director of RMF Strategies

Tel. 877.763.2742 (toll free) ext. 1279
hriah@rmfstrategies.com

Website address: www.rmfstrategies.com

Underwriting/Insurance/Enrollment

Alison Jones

Underwriting Manager
Tel. 617.495.5100 ext. 1273
ajones@rmf.harvard.edu

Website Feedback/Technical Assistance

Wallinda Hutson

Tel. 617.495.5100 ext. 1307
webteam@rmf.harvard.edu
Website address: www.rmf.harvard.edu