Main Numbers
Telephone: 617.495.5100
Toll-Free: 877.RMF.CRICO (1.877.763.2742)
Fax: 617.495.9711
Address: 101 Main Street, Cambridge, Massachusetts 02142
E-mail: Use our on-line Customer Service
form, or use individual emails below.
Claims Customer Service
Mark Horgan
Vice President of Claims
Tel. 617.495.5100 ext. 1287
E-mail Mark Horgan
Claims History/License Renewal/
Reporting Requirements
Angela Tassone
Tel. 617.495.5100 ext. 1350
E-mail Claims History
CRICO/RMF Member Services Division
Garrett Parker
Tel. 617.495.5100 ext. 1551
E-mail Garrett Parker
Educational Programs
Robert Hanscom
Vice President of Loss Prevention and Patient Safety
Tel. 617.495.5100 x1293 (assistant)
E-mail Robert Hanscom
Ann Louise Puopolo
Director of Loss Prevention and Patient Safety
Tel. 617.495.5100 ext. 1552
E-mail Ann Louise Puopolo
Human Resources
Rocco Maturo
Director of Human Resources
Tel. 617.495.5100 ext. 1246
E-mail Rocco Maturo
(details of job opportunities
at CRICO/RMF)
Information Solutions
Arvind P. Kumar
Senior Vice President Information Solutions
Tel. 617.495.5100 ext. 1540
E-mail Arvind P. Kumar
Media Contact
Missy Padoll
Manager of Marketing Programs
Tel. 617.495.5100 ext. 1311
E-mail Missy Padoll
Office Practice Evaluation (OPE)
Maureen Burns-Johnson
Program Director of Risk Assessments
Tel. 617.495.5100 ext. 1525
E-mail Maureen Burns-Johnson
Patient Safety/Loss Prevention Services
(and requests for data)
Ann Louise Puopolo
Director of Loss Prevention and Patient Safety
Tel. 617.495.5100 ext. 1552
E-mail Ann Louise Puopolo
Publication Subscriptions (for CRICO insureds)
Carolyn Jones
Tel. 877.763.2742 (toll free) ext. 1250
E-mail Carolyn Jones
Publication Subscriptions (for non-CRICO insureds)
Alison O'Brien
Tel. 877.763.2742 (toll free) ext. 1299
E-mail Alison O'Brien
RMF Strategies (Services for non-Harvard affiliates)
Robert Hanscom
Vice President of RMF Strategies
Tel. 877.763.2742 (toll free) ext. 1299 (assistant)
E-mail Robert Hanscom
Heather Riah
Senior Director of RMF Strategies
Tel. 877.763.2742 (toll free) ext. 1279
E-mail Heather Riah
Website address: www.rmfstrategies.com
Underwriting/Insurance/Enrollment
Alison Jones
Director, Underwriting and Agency Operations
Tel. 617.495.5100 ext. 1273
E-mail Alison Jones
Website Feedback/Technical Assistance
Wallinda Hutson
Tel. 617.495.5100 ext. 1307
E-mail Wallinda Hutson
Website address: www.rmf.harvard.edu
