Disclosure + Apology

When Things Go Wrong Film

This frank and moving film features eight patients and their families sharing the impacts of medical error on their lives. Their searing insights offer ideas for improving the healthcare system and patient/provider communication.

Surgeons and Error Disclosure

We found that the surgeons did the best in the area of explaining the medical facts of the event. But they struggled in other areas: taking responsibility for the event, apologizing for the event, and explaining to the patients about how recurrences of the error would be prevented. CONTINUE READING >

Accuracy at Issue in New MA Disclosure Law

Health providers in Massachusetts have new protections and new rules to follow, after a state medical error disclosure and apology law went into effect in November 2012.

Our Approach to Disclosure of Medical Error and Compensation

CRICO encourages honest and informed communications between clinicians and patients regarding all aspects of medical care, and delivers expert guidance and support in the wake of medical error.

Featured

MD Empathy: The Patient Perspective
It sounds easy, until something goes awry

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MD Empathy: The Patient Perspective

Tom A. Augello, CRICO

March 1, 2008

Studies indicate that trust is a key factor in the physician-patient relationship that can improve patient adherence and even clinical outcomes. Trust has also been shown to be connected to patient decisions to pursue litigation after an adverse clinical outcome.
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Giving Bad News Convey hope, but remain truthful

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Giving Bad News

August 22, 2001

If you are not sure how the patient will regard impending news, wait for the patient's response before deciding if the news is bad. Let the patients decide for themselves.
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Legal Report: Openness and Caution in Disclosing Adverse Events Good disclosure is informed disclosure

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Legal Report: Openness and Caution in Disclosing Adverse Events

Tom A. Augello, CRICO

January 1, 2008

Philip Murray is an attorney who often defends Harvard providers in malpractice suits. From the perspective of 30 years as an active trial lawyer, Attorney Murray explains his support for open disclosure of adverse events “with some caveats.”
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Guidelines for Disclosure Attend to the patient’s medical needs

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Guidelines for Disclosure

Debbie LaValley, BSN, RN, CRICO

January 1, 2009

The “Guidelines for Disclosure” checklist covers a range of actions to consider after an unexpected outcome. Running through the list will help organize thorough, appropriate, and consistent responses.
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CRICO home

Disclosure + Apology

When Things Go Wrong Film

Surgeons and Error Disclosure

Accuracy at Issue in New MA Disclosure Law

Our Approach to Disclosure of Medical Error and Compensation

Featured

MD Empathy: The Patient Perspective

Giving Bad News

Legal Report: Openness and Caution in Disclosing Adverse Events

Guidelines for Disclosure