“Even with an apology ... a patient or family may still decide to sue. So before speaking with the patient or family regarding the error, it may be prudent for a physician to seek guidance from their practice’s medical director, hospital’s risk management department or their insurance carrier,” says Keohane. She adds, “It’s important to assess where communication or other processes may have broken down so as to prevent a recurrence.”
Citation for the Full-text Article
Seegert L. 5 strategies to reduce malpractice lawsuit threats. Medical Economics. November 10, 2016.