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March 1, 2022 Frequency and Nature of Communication and Handoff Failures in Medical Malpractice Claims

Using Candello data, this study examines the characteristics of malpractice claims which miscommunications.

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March 1, 2022 Improving Patient Handoffs Helps Reduce Malpractice Claims

Healthcare Risk Management reports on a large study conducted by Boston Children’s Hospital in which researchers reviewed 498 medical malpractice claims provided by Candello, CRICO’s national medical malpractice collaborative. The work revealed a direct relationship between the quality of patient handoffs and claims.

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January 5, 2022 To Measure and Reduce Diagnostic Error, Start With the Data You Have

This article, published by the Michigan State Medical Society, provides insight into how CRICO's diagnostic process of care framework, using medical malpractice claims data, can be used to reduce diagnostic errors.

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How Communication Among Members of the Health Care Team Affects Maternal Morbidity and Mortality

  • December 1, 2016

Carol Keohane, Assistant Vice President for CRICO’s Patient Safety department, co-authored this JOGNN article, which provides “strategies that incorporate team training principles and structured communication processes for use by providers and health care systems to improve the quality and safety of patient care and reduce the incidence of maternal mortality and morbidity.”


Noting that communication failure is the second leading root cause factor in maternal sentinel events, CRICO’s Comparative Benchmarking System Analysis from 2013, is highlighted. The authors conclude, “A culture of safety must be promoted at all levels of a health care organization. ... Everyone’s commitment is needed, and implementation of the tools described in this article has the potential to enhance communication and patient safety.”

 

Citation for the Full-text Article

Brennan RA, Keohane CA. How communication among members of the health care team affects maternal morbidity and mortality. J Obstet Gynecol Neonatal Nurs. 2016 Nov - Dec;45(6):878-884. doi: 10.1016/j.jogn.2016.03.142. Epub 2016 Sep 16.