Gaps in communication occur in 30 percent of medical malpractice cases and in countless other events that lead to delays, complications, and unnecessary harm in the process of delivering health care. All providers are susceptible to miscommunicating with other providers or with patients; they are routinely at risk of mismanaging crucial information and instructions; and in doing so can expose patients to preventable harm, and other caregivers to avoidable ramifications stemming from those harms.

Presentations

Title and Speaker

Managing Test Results Gretchen Ruoff, MPH, CPHRM Senior Program Director for Patient Safety Services, CRICO Nathan Mick, MD, FACEP Director of Clinical Operations, Pediatric Emergency Medicine Barbara Bush Children's Hospital, Maine Medical Center  Presentation

Transitions in Care Lisa Heard, MSN, RN, CGRN, CHRQ Senior Program Director for Patient Safety and Education, CRICO Christopher Landrigan, MD, MPH Boston Children’s Hospital  Presentation

Empathy as a Communication Skill Helen Riess, MD Associate Clinical Professor of Psychiatry and Director of the Empathy and Relational Science Program, Massachusetts General Hospital    Presentation

Communication Gaps in the Informed Decision/Consent Making Michael Brodman, MD, MPH Ellen and Howard C. Katz Chairman's Chair in Obstetrics, Gynecology and Reproductive Science, Icahn School of Medicine at Mount Sinai Meg A. Rosenblatt, MD Chair of the Department of Anesthesiology, Mount Sinai St. Luke's and Mount Sinai West hospitals Peter Shamamian, MD, FACS Vice President and Chief Quality Officer, and Vice Chairman for Quality Improvement and Performance, Montefiore Medical Center

Objectives

• Describe communication failure
• Define characteristics of successful communication
• Discuss strategies to decrease and remove provider-provider communication gaps. (IPASS, test result management)
• Identify best practices in provider-patient communications (informed consent, empathy)

Continuing Medical Education

CRICO/Risk Management Foundation of the Harvard Medical Institutions is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

CRICO/RMF designates this live activity for a maximum of 6.5 AMA PRA Category I Credits^TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This activity is designed to be suitable for 6.5 hours of Risk Management study in Massachusetts.