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Recent Coverage

July 1, 2018 The Impact of Automated Notification on Follow-up of Actionable Tests Pending at Discharge: A Cluster-Randomized Controlled Trial

A physician’s failure to follow-up on test results that are still pending at a patient’s discharge could lead to a missed diagnosis or preventable adverse event. This CRICO-funded study researched a potential solution.

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May 17, 2018 What’s the key to accelerating progress in patient safety over the next five years?
May 15, 2018 Poor Communication and Teamwork from Surgeons Linked with Increased Likelihood of Malpractice Claims

CRICO partnered with Ariadne Labs of Brigham and Women’s Hospital, to explore whether surgeons who receive poor ratings in communication and teamwork skills from their coworkers during 360-degree performance reviews are more likely to face malpractice claims from their patients.

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Reforming the Medical Liability System in Massachusetts Communication Apology and Resolution (CARe)

  • August 1, 2017

Kenneth E. Sands was senior vice president at Beth Israel Deaconess Medical Center at the time he received a CRICO Grant for work that appeared August 2017 in The Agency for Healthcare Research and Quality’s (AHRQ) publication, “Advances in Patient Safety and Medical Liability.”


Dr. Sands co-authored the publication’s prologue and the section, “Reforming the Medical Liability System in Massachusetts: Communication, Apology, and Resolution (CARe).”

Citations for Full-Text

Sands EF, Woodward AC, Van Niel MB. Reforming the Medical Liability System in Massachusetts: Communication, Apology, and Resolution (CARe). Content last reviewed August 2017. Agency for Healthcare Research and Quality, Rockville, MD. 

Advances in Patient Safety and Medical Liability. Battles J, Azam I, Grady M, and Reback K, Eds. AHRQ Publication No. 17-0017. Rockville, MD: Agency for Healthcare Research and Quality; August 2017.