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Recent Coverage

August 1, 2018 An Evidence-based Intraoperative Communication Tool for Emergency General Surgery: A Pilot Study

CRICO-funded researchers developed and then piloted an evidence-based tool aimed at improving team communication in Emergency General Surgery.

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July 31, 2018 Hospital Mergers or Acquisitions May Cause Short-Term Patient Safety Issues

Drawing from a CRICO-funded study that found institutional partnerships and transactions might put patients at a higher risk for harm in the short run, this STAT op-ed piece emphasizes that “Improving the safety of patient care is possible during mergers and affiliations, but requires intentional efforts.”

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July 31, 2018 Viewpoint: Why Hospital Mergers Raise Patient Safety Problems

This Becker’s Hospital Review viewpoint offers six insights garnered from a July 31, 2018 STAT op-ed piece, written by Ariadne Labs researchers and CRICO’s president and CEO Mark Reynolds.

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Failure to Communicate is Costly and Dangerous

  • February 16, 2016

An article in Medscape, aptly quoted the Captain, a prison warden in Cool Hand Luke who famously said to his prisoner, “What we've got here is a failure to communicate.” They were using this to reference the impact of communication failures detailed in the report by CRICO Strategies published in 2016.

 


Breakdown in Communication: Costly and Dangerous

“What we've got here is failure to communicate,” the Captain, a prison warden, famously said to his stubborn prisoner in the 1967 film classic Cool Hand Luke. It's far from a friendly pronouncement, of course. But too often, communication channels really do break down, and the results in the medical arena can be especially dire, even catastrophic. That's the underlying message of a new report by CRICO Strategies, a Harvard-affiliated group of evidenced-based risk-management companies.

“When information falls through the cracks, diagnoses are confounded, procedures are complicated, and subsequent care is compromised,” says Heather Riah, CRICO's SVP and COO.

Citation for the Full-text Article

Guglielmo W. Failure to Communicate is Costly and DangerousMedscape. February 16. 2016