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Recent Coverage

April 6, 2018 The Risks to Patient Safety From Health System Expansions

CRICO partnered with Ariadne Labs, a health systems research center, to analyze the patient safety risks for medical institutions undergoing substantial consolidation, including mergers, acquisitions, and service agreements.

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January 6, 2018 Implementation of Diagnostic Pauses in the Ambulatory Setting
January 1, 2018 Partnering With a Medical Malpractice Insurer to Improve Patient Safety and Decrease Risk

In this study, CRICO staff members and a physician from Brigham and Women’s Hospital (a CRICO member institution) explored the value of partnering with a captive medical malpractice insurance company and its Patient Safety Organization (PSO).

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Failure to Communicate is Costly and Dangerous

  • February 16, 2016

An article in Medscape, aptly quoted the Captain, a prison warden in Cool Hand Luke who famously said to his prisoner, “What we've got here is a failure to communicate.” They were using this to reference the impact of communication failures detailed in the report by CRICO Strategies published in 2016.

 


Breakdown in Communication: Costly and Dangerous

“What we've got here is failure to communicate,” the Captain, a prison warden, famously said to his stubborn prisoner in the 1967 film classic Cool Hand Luke. It's far from a friendly pronouncement, of course. But too often, communication channels really do break down, and the results in the medical arena can be especially dire, even catastrophic. That's the underlying message of a new report by CRICO Strategies, a Harvard-affiliated group of evidenced-based risk-management companies.

“When information falls through the cracks, diagnoses are confounded, procedures are complicated, and subsequent care is compromised,” says Heather Riah, CRICO's SVP and COO.

Citation for the Full-text Article

Guglielmo W. Failure to Communicate is Costly and DangerousMedscape. February 16. 2016