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Resolution Creates Opportunity to Improve Patient Safety
Jun 13, 2014
Patricia Davis, CPCU, Claims Manager, CRICO and Sally O'Neill, M.Ed., Master Claims Representative, CRICO co-authored an article for Massachusetts Alliance for Communication and Resolution following Medical Injury (MACRMI). The article discusses the impact apology and resolution can have on patient safety.
Read the full-text article:
Resolution Creates Opportunity to Improve Patient Safety
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