 Effective Practice
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Trained interpreters are used exclusively. Only bilingual staff who have passed a competency test are used to communicate with patients.
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Benefits: - Prevents miscommunication or gaps in communication.
- Demonstrates cultural competence.
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In practice at: CHA East Somerville Health Center, Malden Family Medicine Center, Revere Family Health, Union Square Family Health
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Effective Practice
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Multilingual on-site interpreters and/or providers and support staff.
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Benefits: - Staff can speak directly with patients in their native languages.
- Decreases chance of miscommunication.
- On-site interpreters decrease wait times.
- Provides consistent staff for interpretation.
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In practice at: CHA (all sites), Charlestown Adult Medicine (MGH), Chelsea Pediatrics (MGH), Revere Health Center (MGH), Bowdoin Health Center (BIDMC)
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Effective Practice
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Most staff are bilingual (English and Spanish)
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Benefits: - Staff can speak directly with patients in their native languages
- Decreases chance of miscommunication
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In practice at: Brookside Community Health Center (BWH), Spanish Clinic (BWH)
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Effective Practice
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A Spanish answering service is available for patients to communicate concerns
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Benefits: - Decrease chance of miscommunication
- Promotes patient safety
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In practice at: Spanish Clinic (BWH)
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Effective Practice
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The practice has language interpreters available for appointments
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| Benefit: Medical information is conveyed in the patient’s primary language during the office visit. |
In practice at: CHA (all sites)
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Effective Practice
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The practice has language interpreters available by phone
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Benefits: - Cost effective
- Allows for communication in less commonly spoken languages
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In practice at: Somerville (HVMA), NWH (all sites)
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