Triage Guidelines

What Works: Effective Practices for Office-based CareTelephone Triage
Triage Guidelines

Recommendation: 2. The practice has written triage guidelines for clinical staff.

Source: CRICO/RMF Office Practice Handbook


 Effective Practice
"Telephone Triage Protocols for Nurses" (Briggs) defines, for medical assistants, the specific symptoms to be considered as an emergency and specific actions to be taken
Benefit: An easy-to-reference standard
In practice at: Southern Jamaica Health Center (BWH), Whittier Street Health Center (BWH), North Cambridge Health Center (CHA), Newton-Wellesley Internists (NWH), Mount Auburn Medical Associates (CareGroup)


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