Provider Review of Clinical Calls

What Works: Effective Practices for Office-based CareTelephone Triage
Provider Review of Clinical Calls

Recommendation: Providers review all clinical phone calls.

Source: CRICO/RMF


 Effective Practice
Providers review telephone encounter forms for appropriateness of actions taken
Benefits:
  • Provides a paper trail
  • Quality control check
  • Provider retains ultimate decision making
In practice at: CHA (all sites), Neponset Health Center (BWH), Concord Hillside Pediatrics (HVMA), APG-Washington Square Group (BIDMC)


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