 Exemplary Practice
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- Designated pediatric nurses are assigned telephone triage
- Additional triage nurses are on-call to handle any significant back log of calls
- Triage nurses undergo specific telephone triage orientation and are provided with written triage guidelines
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Benefits: - Assessment by appropriately trained staff
- Outlines specific symptoms for triage
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In practice at: Pediatric Associates of Wellesley (NWH), Urban Medical Group, The Office of Dr. Kristen Keefe (BWH)
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Exemplary Practice
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Daily call-in hours are scheduled for the NP for patients with questions and non-urgent problems. |
Benefits: - Patients have access to a clinician familiar with their care
- Promotes continuity of care and patient satisfaction
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In practice at: Office of Dr. Derna M. DeMaggio (BWH)
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