 Exemplary Practice
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Physician scheduled call-in hours for patients who wish to speak with the physician directly |
Benefits: - Patients have access to a clinician familiar with their care
- Promotes continuity of care and patient satisfaction
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In practice at: Office of Dr. Joan Golub (BWH), PPOC Newton Wellesley Family Pediatrics
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Exemplary Practice
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Nurses available including weekends to triage calls—eliminating a callback interval. The majority of nurses have emergency department background with expertise in triage protocols. |
Benefits: - Elimination of callback interval.
- Prevents patients from falling through the cracks.
- Promotes patient satisfaction.
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In practice at: Health Care Associates (BIDMC)
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