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What Works: Effective Practices for Office-based Care
Provider Access After Hours
NP/RN Coverage Model
Recommendation:
A covering RN or NP is available to the patient at all times.
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Effective Practice
Nurses staff an answering service; the covering provider is called when necessary
Benefit:
Provides an initial high clinical skill level of response
Common practice
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What Works: Effective Practices for Office-based Care
