Group Coverage Model

What Works: Effective Practices for Office-based CareProvider Access After Hours
Fellow Coverage Model

Recommendation: A covering Fellow is available to the patient at all times.

 Effective Practice
  • Calls are answered by an answering service and forwarded to the covering provider for triage
  • Patients are given the number of the page operator who is to page the Fellow
  • Patients are instructed to leave a message, provide a call back number, hold for the Fellow, or speak to the operator
Benefit: Provides a consistent system for 24-hour telephone access to a provider
In practice at: HVMA


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