System to Retrieve Appointment History

What Works: Effective Practices for Office-based CareMissed and Cancelled Appointments
System to Retrieve Appointment History

Recommendation: A system is in place to retrieve cancelled appointments.

Source: CRICO/RMF Office Practice Handbook


 Effective Practice
Electronic system that can provide a printed report of all missed appointments for a specific patient
Benefits:
  • Data entered by reception at time of cancellation
  • Able to produce a document to support defensibility
In practice at: Common practice at practices with electronic scheduling systems


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