Missed Appointments

What Works: Effective Practices for Office-based CareMissed and Cancelled Appointments
Missed Appointment

Recommendation: 2. Providers are notified of all missed appointments.

Source: CRICO/RMF


 Exemplary Practice

  • A list of all missed appointments is generated every 2-4 weeks and acts as a double check system
  • Use of a Meditech scheduling system generates list of missed appointments that is reviewed by the practice manager and providers

Benefits:
  • Electronic system
  • Provides written list for provider review
  • Paper print out
In practice at: Newton-Wellesley Internists (NWH)


 Effective Practice
Electronic scheduling system that prints daily missed appointments in red
Benefits:
  • Electronic system
  • Easy identification of missed appointments
In practice at: Medical Treatment Center of Saugus (NSMC)


 Effective Practice
  • The medical record is stamped with a "no show" stamp and forwarded to the provider for follow-up determination
  • Provider reviews and documents in the medical record
Benefits:
  • Low tech system, easily replicable
  • Promotes provider review and documentation
In practice at: Newton-Wellesley Primary Care (NWH), Newton-Wellesley Family Medicine (NWH)


 Effective Practice
Computer database system to track missed appointments
Benefits:
  • Electronic system
  • Electronic trending and paper printout
In practice at: MacroMedical Management System Company (MGH)


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