 Exemplary Practice
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- Cancellation calls are forwarded to a nurse for triage
- Documentation of the call is forwarded to the provider for review and action plan
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Benefits: - Skilled eyes reviewing
- Documentation is made in the medical record
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In practice at: Revere Family Health Center (CHA)
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Exemplary Practice
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Meditech scheduling system that generates list of cancelled appointments that are reviewed by the practice manager and providers |
Benefits: - Easy identification of cancelled appointments
- Enhances provider awareness
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In practice at: Newton-Wellesley Internists (NWH)
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