 Effective Practice
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The renewal request is processed by the RN through EPIC and forwarded to the physician for authorization (the RN may authorize standard refills when appropriate). A copy of the prescription is then faxed to the pharmacy. The faxes are kept in a central location for a designated amount of time in case there is a pharmacy or patient inquiry.
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Benefits: - Renewal requests are handled by appropriately skilled staff.
- A back up system is in place if the pharmacy does not receive prescription renewal, avoids rework.
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In practice at: CHA Cambridge Family Health and Cambridge Family Health North
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Effective Practice
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Practice policy is for provider to discuss medication renewals with patient during regularly scheduled three-month exams.
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Benefits: - Opportunity for provider to review current medications.
- Decreases medication telephone requests.
- Easy to implement.
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In practice at: Zinberg Clinic (CHA)
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