 Effective Practice
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Diagnostic test results may be conveyed to the patient by letter, phone, or through Patient Gateway. Providers receive an e-mailed receipt when patients view thier test results in Patient Gateway.
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Benefits: - Patients are notified of both normal and abnormal results.
- Patient gateway provides patient centered care and a mechanism to notify providers that the results have been reviewed by the patient.
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In practice at: BWH Brigham and Women's Physician's Group
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Effective Practice
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- Lab results are forwarded to the ordering provider's EPIC “In Basket” for review and acknowledgement.
- Outside lab results are forwarded to the ordering provider, acknoledged, and scanned into the EMR.
- Patient notification letters are generated from the EMR or results discussed at the visit.
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| Benefit: Patients notified of laboratory results automatically. |
In practice at: HVMA Cambridge, Lynnfield, Peabody
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Effective Practice
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- The provider reviews all test results.
- The Medical Assistant or RN later mails a notification letter that includes provider instructions.
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| Benefit: Provider instructions are included on letter. |
In practice at: Office Dr. Alain Chaoui (NSMC), Office of Dr. William Macomber (NSMC)
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Effective Practice
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- Patients complete test result cards in the office at the time of their blood draw to assure that results are received at the proper address
- Patients are also given literature and told to call the office if they have questions about their lab results
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Benefits: - Supports provider to patient communication
- Promotes continuity of care
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In practice at: New England OB/GYN Associates (BWH), The Office of Dr. Kristin Keefe (BWH)
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Effective Practice
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Lab results are mailed to the patient on a bi-folding postcard; the office half is filed in the medical record
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Benefits: - Supports provider to patient communication
- Promotes continuity of care
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In practice at: Patriot Pediatrics (MGH)
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Effective Practice
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Test notification letters are generated through the LMR's Results Manager
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Benefits: - Supports provider to patient communication
- Promotes continuity of care
- Easy to use
- Saves staff time
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In practice at: Southern Jamaica Plain Health Center (BWH), Brigham Internal Medical Associates (BWH)
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Effective Practice
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A website for patients to create an account where they can access medical information and certain lab/imaging results. Educational links are also provided.
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| Benefit: Supports provider-to-patient communication. |
In practice at: HVMA Copley, HVMA Quincy, HVMA West Roxbury
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