 Effective Practice
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Use of Meditech electronic system to identify patients due for a health maintenance appointment. A report is generated each month and the nurse manager sends the patient a recall reminder card.
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Benefits: - Automated electronic report.
- Promotes follow up for patients who might only receive episodic care.
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In practice at: BWH Hyde Park Medical Care
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Effective Practice
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EPIC generated reminder letters for physical exams.
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Benefits: - Promotes continuity of care.
- Encourages documentation in the chart.
- Automated.
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In practice at: HVMA Post Office Square, Watertown
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Effective Practice
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Patients take the completed green Patient Follow-Up Instructions form that includes timefranes to schedule visits with the PCP to the front desk. The front office staff keeps the green sheet until the appointment is made.
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Benefits: - Reconciliation of outstanding health maintenance appointments.
- Low tech.
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Effective Practice
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- A report is available of patients who have been seen for a comprehensive physical examination three months prior to the year anniversary.
- The schedule is checked to see if the patient has scheduled an examination appointment.
- A reminder card is sent to the patient to schedule the appointment.
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| Benefit: Electronic report saves time and staff resources. |
In practice at: PPOC Framingham Pediatrics, Aisling Gaughan Pediatrics
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Effective Practice
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The practice uses EPIC to identify patients due for health maintenence appointments. An automated letter is sent out one week prior to the appointment. Two days before the appointment, the patient receives an automated call and one day before the appointment, the patient receives a personal call from the medical assistant. Appointments are scheduled for patients at the end of the current visit.
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Benefits: - Automated system for patient reminders, saves time and staff resources.
- Uses varied media to reach patients, to avoid episodic care.
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In practice at: CHA Broadway Somerville Adult Medicine, East Somerville Health Care FP, Revere Family Health, Union Square Family Health
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Effective Practice
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Sends reminder letters for physical examinations along with a Physical Health Questionnaire for patients to bring to the visit, when it is reviewed by the provider.
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Benefits: - Prevents episodic patients from missed appointments.
- Health questionnaire provides information about current health status and history.
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In practice at: HVMA Braintree
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Effective Practice
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Ob/Gyn practice-based calendar system to remind patients of health maintenance appointments
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Benefits: - Easy to use (postcard)
- Low tech, low cost
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In practice at: About Women by Women (NWH), BWH (most Ob/Gyn sites), Waverly Primary Care (MAPS)
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Effective Practice
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The BIX scheduling system contains a tickler system for health screening reminders based
on preset parameters
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Benefits: - Tickler system can be accessed by multiple providers
- Reduces possibility of human error
- Saves time and staff resources
- Easy to use
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In practice at: Southern Jamaica Plain Health Center (BWH), Fish Center for Women's Health (BWH), Brookside Community Health Center (BWH), International Clinic (BWH), Brigham and Women's at Newton Corner (BWH)
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Effective Practice
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LMR has an automatic reminder system to inform the physicians of upcoming and overdue health maintenance appointments. Summary screens are updated by the office manager daily based on information from billing forms.
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Benefits: - Facilitates identification of due health screenings.
- Prevents patients from slipping through the cracks.
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In practice at: Harbor Medical Group Infectious Disease (NMC)
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